PRIVACY POLICY
Effective Date: June 2026
County Medical Response (“CMR,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
Information We Collect
We may collect personal information including:
* Name
* Phone number
* Email address
* Mailing address
* Date of birth
* Transportation and scheduling information
* Healthcare-related information necessary to coordinate transportation services
* Information submitted through our website, forms, social media platforms, phone calls, emails, and text messages
* Photos, videos, and media content when authorize
How We Use Information
We may use information collected to:
* Schedule and coordinate transportation services
* Communicate regarding appointments, transport requests, and transport status
* Provide customer service and support
* Improve operations and service quality
* Comply with legal, regulatory, billing, and healthcare requirements
* Respond to website, email, phone, and social media inquiries
SMS AND MMS COMMUNICATIONS
By providing your mobile phone number and consenting to receive messages, you agree to receive SMS and MMS communications from County Medical Response regarding transportation scheduling, transport updates, dispatch communications, appointment coordination, billing inquiries, and customer service matters.
Message frequency may vary.
Message and data rates may apply.
Reply STOP to opt out of SMS communications at any time.
Reply HELP for assistance.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Mobile phone numbers and SMS consent information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors in support services, such as customer service, scheduling software, billing platforms, and messaging providers, is permitted solely for the purpose of providing services.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
HIPAA AND HEALTHCARE PRIVACY
County Medical Response complies with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), when acting as a covered entity or business associate.
Protected Health Information (PHI) is handled in accordance with applicable healthcare privacy and security regulations. Access to PHI is limited to authorized personnel who require such information to perform their duties.
Social Media
County Medical Response maintains social media accounts for informational, educational, recruiting, and community engagement purposes.
Please do not submit private medical information through social media platforms. Information voluntarily posted on social media may be publicly visible based on your personal privacy settings and platform policies.
Photos and Media
County Medical Response may take photographs or videos for training, recruiting, marketing, public relations, educational, operational, or community outreach purposes.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While no system can guarantee absolute security, we take commercially reasonable steps to protect the information we collect.
Third-Party Services
We may utilize third-party vendors and service providers to assist with scheduling, billing, communications, website hosting, data storage, and operational support. Such providers are required to maintain appropriate confidentiality and security standards.
Cookies and Website Analytics
Our website may use cookies and analytics tools to improve website performance, monitor usage patterns, and enhance user experience. Users may adjust browser settings to limit or disable cookies
Website Forms
If our website collects phone numbers through contact forms, transport requests, employment applications, quote requests, scheduling requests, or other submissions, those forms will include a link to this Privacy Policy at the point of collection.
Your Rights
You may request access to certain personal information maintained by County Medical Response, request corrections when appropriate, or opt out of non-essential communications.
Contact Information
County Medical Response
2191 Sanborn Road
Yuba City, CA 95993
Phone: (530) 713-6631
Email: admin@countymedicalresponse.com
Changes to This Privacy Policy
County Medical Response reserves the right to update this Privacy Policy at any time. Any updates will be posted on this page with a revised effective date.